ORDER PROCESSING

Most orders are processed same day or at least within 1 - 2 business days (processing time does not include weekend days). Orders placed on Saturday before noon Pacific Time are usually processed same day. Orders placed on Sunday will be processed the following Monday. Please verify availability of priority shipping with us. If available, orders for Priority Shipping will be processed the same day if received by 1:00 PM PST. Orders are processed and shipped on business days and Saturdays if possible excluding major holidays. We are are slowly adding internation destinations. We currently ship to Canada, UK, Poland and the Netherlands. *All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

REFUND POLICY

If you have used less than one half of a product and for any reason you are not completely satisfied with your OVitaminPro purchase, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase minus our actual shipping cost. If you prefer, you may exchange your purchase for other OVitaminPro products.

RETURN POLICY

If you have used less than one half of a product and for any reason you are not completely satisfied with your OVitaminPro purchase, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase minus our actual shipping cost. If you prefer, you may exchange your purchase for other OVitaminPro products. Return shipping is the responsibility of the client unless specifically stated otherwise by OVitaminPro.

ORDER CANCELLATIONS

Occasionally, orders or parts of an order are canceled by our system for various reasons. Some reasons are: -Item(s) not available. -Difficulty in processing payment information. -Cannot ship to address provided. -A duplicate order was placed. -Canceled due to a customer request.

If your order is canceled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any canceled items. If you are interested in placing a new order or if you have questions about a canceled order, please contact OVitaminPro Customer Service at 1-877-465-0844 or via email.

Your credit card orders are not charged until the order is being processed for shipping. Order cancellations will not show a charge if paid for by credit card.

Orders paid for by PayPal are charged at the time of checkout. Cancellations of PayPal orders will be processed internally within 2 business days and will show a credit to your PayPal account within the limits of the PayPal system.

SHIPPING POLICY

*From time to time we will not be able to honor the $1.00 ground shipping. In that rare event, those items will be listed as available as a phone order only to limit confusion.

Please see the Frequently Asked Questions section for explanations of Express and Priority Mail and for more information about UPS Next Day Air policies.

Orders are shipped on normal business days. We usually get orders out on Saturdays as well but cannot guarantee this. Business days are Monday-Friday, excluding federal holidays in the United States.

Orders with Overnight or 2nd Day Service will be shipped the same day (if a business day) if placed by 1:00 PM Pacific Time.

Orders with Overnight or 2nd Day Service require a signature upon delivery unless otherwise designated by the recipient. If a signature waiver is in place, OVitaminPro.com cannot accept responsibility for lost or stolen packages.

To be considered for UPS Next Day service, the order must reach us by noon Pacific Time. UPS Next Day Air means business day. Orders place on Friday for UPS Next Day are delivered on Monday for example.

UPS Saturday delivery is not available through the automated check-out process. If you call 877-465-0844 to place your order we may be able to accommodate your Saturday delivery request.

Overnight or 2nd Day Service is not available for shipments to APO / FPO, P.O. Boxes and certain locations in Alaska. Please call us at 1-877-465-0844 if you have any questions.

Some items sold by require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At OVitaminPro, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.

CUSTOMER SERVICE RESPONSE TIME

You can expect a reply to a customer service inquiry within 2 working days.

SECURITY ONLINE

At OVitaminPro, we understand how important security is to you. When you place an order at OvitaminPro.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software.

CHARGES TO YOUR CREDIT CARD

Charges will not appear until after your order is being processed for shipping.

CHARGES TO YOUR UPS OR FED ACCOUNT We are currently not using a client's account for shipping. You will be charged by OVitaminPro according to the shipping you choose in the checkout process.